Self-Service

Interactive Voice Response provides your customers with cost effective, self-service access to your organisation 24/7.

High Capacity

We operate an advanced, high-capacity IVR platform. We have processed millions of calls for our clients.

Hosted Option

Whether your requirement is for your own IVR system or to have your calls routed through Callsystems’ IVR platform, or perhaps a combination of both – We can provide an automated telecommunications solution that is precisely tuned to your exact requirements.

Reduce Costs

IVR systems can reduce your costs while increasing the quality of your customer communication experience.

Callsystems

an Australian Telecommunications company

About us

At Callsystems we build, install, manage and maintain IVR systems.

We work with you to provide the best solution for your telecommunications needs.

We also operate an advanced, high-capacity IVR platform. We have processed millions of calls for our clients.

Callsystems' services and systems can reduce your costs while increasing the quality of your customer communication experience.

Whether you require your own fully-customised IVR system or prefer Callsystems to manage your call volume, we can help you!

Our systems are fully-featured and include the flexibility to customise to your specific business model.

Why us?

Low Start-Up Cost, Fast Set-Up

Proven, Reliable Technology

Dedicated Account Manager

Ongoing Service Improvements

24/7 Coverage

Customer Service Facilities

Accurate, Timely, Transparent Reporting

Credit Card Payment Facilities

Local, National and International Call Handling

How will IVR help my organisation?
customised solution

IVR is an effective way to provide your customers with cost effective, self-service access to your organisation, 24/7.

Access to information

Provides your customers with 24/7 access to information.

After-hours

After-hours service when your call centre is closed.

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Automate

Reduces your costs by dealing with repetitive activities automatically.

Central access point

Provides a central point for your customers to call using 1800, 13 or 1300 numbers from anywhere in Australia or from overseas.

Flexible Services
integrated with existing systems

Our systems are fully-featured and include the flexibility to customise to your specific business model.
Here are just a few examples of services provided.

Outlet Locator

Use a single, national 1800, 13 or 1300 number on TV and other advertising to prompt potential customers to call and be connected to their closest outlet.

Account Balance/Payment

Callers enter their account number and receive an account balance or pay by credit card.

Information Lines

Callers receive up-to-date information for sports events, festivals, etc. Information can be updated anytime using any telephone.

Pre-Qualification of Sales Calls

Callers are prompted by the IVR to answer a few questions to qualify the call for transfer to one of your sales agents. Questions can include income levels, loan amount required, area serviced, etc. Sales agents can spend their time selling to qualified-leads.

Event Registration

Callers register/pay to attend events and select which sessions they will attend.

Automatic Quotation

Callers are prompted for all relevant information to provide an automatic quote, for example, Greenslip Insurance.

Competitions

Callers register a carton number/bar code or answer a simple question then record name, address and telephone number.

Employee Voting Lines

A simple method for employees to vote yes or no to new employee enterprise agreements.

Precisely tuned to your exact requirements

At Callsystems we take the time to understand your telecommunication needs.

Automated communication solutions

Whether you require your own fully-customised IVR system or prefer Callsystems to manage your call volume, we can help you!

We work closely with you, sharing our expertise to provide a solution that is precisely tuned to your exact requirements.

We are always looking for new opportunities to help our clients increase the quality of communication with their customers.

If you have any questions, would like more information about our services or have a sales or service inquiry, we invite you to contact us.

We look forward to hearing from you.

Contact us
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What our clients say

"…we wanted to extend our call centre operating hours to 24/7 but the staffing costs were prohibitive. This was a problem as most of our TV advertising runs when the call centre is closed. Callsystems installed our IVR system and now our potential customers can get the information they need and find their closest outlet – even when the call centre is closed!"
After Hours TV Response


"…we would receive hundreds of calls all at once – all asking the same question. Callsystems suggested an IVR that can tell which area each customer is calling from. The IVR plays our standard message about restoration of service. The IVR reduced these types of calls by 85% and has improved customer perception of our organisation – no more long hold times!…"
Call Avalanche


"…our marketing department wanted to run a competition but had a limited budget. Within a week of contacting Callsystems the service was set up on Callsystems’ IVR Platform and we were ready to mail-out. The response to the competition was very high as the entry mechanism was the telephone – easy! We are now running the competition every year as a standard part of our marketing program..."
Promotions Dilemma


"…when there was a sudden in-flux of calls we couldn’t cope. We had a problem – our phone system was at capacity and we didn’t want to put on more staff for the few times per day that the calls would peak. So we contacted Callsystems and arranged to have our excess calls over-flow to Callsystems’ IVR Platform whenever we were busy on calls. To our customers it’s seamless and the set up costs were minimal…"
Call Oveflow


"…our sales staff love selling to qualified leads. Unfortunately most of the people responding to our ad were not eligible for our program. The time we spent with ineligible prospects meant the real ones were getting away. Callsystems suggested a “pre-qualifying” IVR. After a few simple questions the IVR connects only eligible prospects to our sales staff, it’s simple; more qualified leads – more sales!…"
No More Unqualified Leads!


"…our distribution network wanted us to start a reward program to recognise top sellers. Callsystems designed a system that allows our distribution network to call and enter the serial codes of all units sold. This has created a healthy level of competition and we publish the results in our newsletter each month. Because the IVR is automated the costs are very low…"
Reward Program for Distributors


Contact Us

At Callsystems we take the time to understand your telecommunication needs.

Callsystems Communications Pty Ltd

E info@callsystems.com.au
T 02 9380 2114
F 02 9380 2116

If you have any questions, would like more information about our services or have a sales or service inquiry, we invite you to contact us.

We look forward to hearing from you.

Email us

© 2024 Callsystems Communications Pty Ltd
ACN: 078 915 152 • ABN: 69 078 915 152